At Floristeria, every piece is handmade and created individually for each order.
Because our jewellery and accessories are made to order, we generally do not accept returns or exchanges.
Each item is crafted specifically for the customer, which makes every piece unique.
Damaged or Incorrect Items
If your item arrives damaged or incorrect, please contact us within 48 hours of receiving your order.
Please include:

• your order number
• a short description of the issue
• photos of the item

We will review the situation and provide a solution.
Custom Items
Items that include custom engraving, personalization, or design modifications cannot be returned or exchanged.